3-D Quality Control Measures
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No matter what the quality of new training and services your agency introduces, those that are not measured and reinforced on an ongoing basis will be lost. “D-irect, D-own and D-irty” (3-D) quality control measures help to prevent deterioration of employee performance quality in one aspect of a larger, regularly-performed process. Like a “dip-stick” test of a car’s oil usage, 3-D measures quickly check on one aspect of a process that can affect the overall quality of a larger system function.
The following table provides a brief overview of 3-D measures of smaller steps within the overall function of risk and need assessment completion:
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Skill or Service
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3-D Measure
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Purpose
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Risk & Need Assessment Interviewing
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Including all 3 components of the interview structuring statement
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Following the information-gathering funnel approach of moving from less personal to more personal topics during the interview
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Including all 3 close-out components at the end of an interview
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Recalling and linking inconsistencies in offender interview responses
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Increases offender disclosure for better scoring by lowering defensiveness
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Increases offender disclosure for better scoring by establishing rapport before addressing personal issues
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Facilitates offender motivation to change through normative, objective feedback
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Scores are more reliable when based on verbal and non-verbal messages from entire interview
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Risk & Need Assessment Scoring
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Adhering to assessment tool-specific if/then and time limitation scoring rules
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Avoiding underscoring of mental/emotional and attitudes/values subscales
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Following assessment form scoring conventions
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Increases reliability of assessment scores
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Increases scoring accuracy by decreasing tendencies to avoid personal questions
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Helps avoid adding and scoring errors
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Risk & Need Assessment Interpretation
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Comprehending an offender's social network in terms of pro-criminal/pro-social peers, family, and activities, as well as their frequency, duration, and reinforcement value
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Increases scoring accuracy, identifies areas of community support that can be emphasized in case planning, highlights negative influences to be avoided through time structuring or other restrictions
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Each 3-D measure instructional packet provides managers with:
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A detailed explanation of the measurement item,
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Definition of acceptable standards for the measure, and
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Tips for coaching employees on the measure.
Measures vary by frequency and longevity, with some requiring only initial monitoring, feedback, and coaching, and others necessitating ongoing, careful attention.
Our 3-D Measure Service Support
When your agency decides to adopt the 3-D Measures summarized above, or request additional measures tailored to your agency’s needs, J-SAT will:
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Work with your staff to determine which measures should be enforced based on your current assessment, case management, and service protocols;
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Train managers in each of the measures, including strategies for optimal employee coaching; and
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Provide additional measures and ongoing updates based on new research, policies, and changes in Evidence-Based Practices.
Contact us today to find out more, or click here to find out about tracking agency-specific QA measures at a glance.
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