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You can’t manage what you don’t measure. So identifying the right things to measure is perhaps the most critical step in the quality assurance process. J-SAT’s Dashboard service helps agencies identify mission-oriented measurement needs and then provides software
that reports ongoing goal progress/regress information
at a glance, allowing for effective, timely management.
Dashboard software visually reports specific, objective measures derived directly from agency strategy. These core measures can be compared to pre-determined standards or criteria so that management understands needs for change or process reinforcement immediately.
Exactly what gets measured will depend on the nature of your agency. Probation intake managers may want to measure the quality of their staff’s offender assessments; probation supervisors may want to map which kinds of offenders get referred to which treatment
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agencies at which times; general probation officers may measure their fidelity to the Evidence-Based Risk Principle; while treatment providers might choose to track the dose, timeliness, and adherence rates of their treatment programs.
No matter what the nature of your agency, measures included in the Dashboard should:
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Be available as close to “real time” as possible;
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Be flexible enough to accommodate the natural changes that occur in agency strategy;
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Link past, present and future measures , whenever possible;
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Concentrate only on agency/sector vitals, allowing users to “drill down” to subordinate detail as needed;
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Differ for each distinct operational segment, according to user needs;
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Provide measures of various criteria such as historic performance, as well as pre-established goals for comparative analysis.
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